Refund Policy

1. Scope

This policy applies to one-time purchase digital software licenses, including Sitting Enforcer. Payments are processed by Paddle as Merchant of Record.

2. 14-day refund window

You can request a refund within 14 days of purchase. Refund requests made after this period may be refused unless required by law.

3. How to request a refund

Refunds can be requested:

• Through Paddle customer support for the relevant transaction
• Directly via the contact page, including your order email and transaction ID

4. Refund conditions

Refund requests are assessed in good faith. Refunds may be refused in cases of clear abuse, such as repeated purchase-and-refund behaviour, unauthorized payment use, or deliberate misuse of the license system.

Reasonable use for genuine evaluation is expected and will not be treated as abuse.

5. Digital goods and activation

Software is a digital product delivered by license activation. Requesting a refund may lead to deactivation of the related license key and access.

6. Chargebacks

Please contact Paddle or me first before initiating a chargeback so issues can be resolved quickly. Unnecessary chargebacks may delay support and can result in license suspension while the case is investigated.

7. UK consumer law

This policy is intended to align with UK consumer law. Nothing in this policy limits your statutory rights.

8. Changes to this policy

This policy may be updated from time to time. The latest version will always be published on this page.